Policies & FAQ

Cancellation Policy

We have a very generous cancellation policy as we realize life can happen.  Please cancel at least 3 hours in advance the more time given the more appropriated it would be.  We will always be respectful of your time we just ask for the same.  if you are not able to cancel in time we will charge a $50 fee.

When to Arrive?

If you arrive prior to 15 minutes before the scheduled appointment and the door is locked not to be alarmed. We lock the door during appointments for our client and therapist’s safety. 

Please arrive at least a few minutes before the appointment. We want to ensure you receive your full treatment time. It will give you time to use the restroom and for us to check in with what is needed for this session.

How Can I Pay? Should I Tip?

Cash is always excepted and  Credit cards are also accepted.

Tipping is not required, but greatly appreciated. 20%-25% is customary.

Sexual behavior

Any sexual behavior will not be tolerated.  We are a professional business and therapist.  If you ask or are in any way inappropriate the session will end immediately and you will be asked to leave and banned from rebooking.  You will also be charge 100% of the service.

Why is Drinking Water so Important?

Water is a natural anti-inflammatory. The best thing you can do is drink it, before AND after your massage (about 18-24oz). This helps the body filter out the toxins released during the massage. If you are sore the next day, continue to drink water. You can also use an ice pack or take a hot Epson salt bath to help relieve the pain.

Do I Have to Remove All My Clothes?

Undress to your comfort level; we’re comfortable as long as you are. Most people remove all articles to aid in glute work but is not necessary. You will be covered at all times except for the area being worked on.

What is the appropriate etiquette?

This just means to please silence cell phones, talk in a quiet voice, and generally show respect to everyone present. This is all in an effort to maintain an environment of tranquility and relaxation.  We provide a safe space.

How are we different from a spa?

At AE Massage Studio we strive to provide massage therapy for your overall wellbeing.  Our massages are customized to help with chronic pain, medical, and sports-related issues. We provide stress relief to our clients through a relaxing environment and massage techniques. 

Book Now

Book now

I’ve been a happy client for years. Amanda is gifted and offers very professional service. I have been dealing with a number of health issues and wouldn’t trust anyone else.

- Sherry D.